Key Information

Location:
Nationwide Opportunities

Duration:
12-33 months

Qualification:
Participants achieve an industry recognised qualification at level 2, which can be followed by a level 3.

Entry Requirements:
GCSE (or equivalent) grade A*-C or 9-4 in Maths and English. Predicated grades are accepted.

Job Role

The role of a Service Customer Advisor is to provide each and every one of our customers with consistently high levels of service at every contact with our dealerships.

This exciting apprenticeship programme is ideal for someone who enjoys engaging with people, a challenging and varied working environment and who wants to develop a long term career with an ambitious automotive brand.

The duties of a Service Customer Advisor may include:

• Interpreting customer concerns and comments and liaising with technicians
• Booking/scheduling vehicle services
• Liaising with customers about any additional work required
• Estimating time and costs associated with repairs
• Handling customer complaints
• Responding to customer requests
• Tracking the vehicle through the workshop

We are looking for ambitious candidates ready to take ownership of their development, work hard to achieve their potential and grow with an ambitious employer.